---
title: "How enrichment credits work and where to check them"
description: "Searching is free. A work email costs 3 credits and a mobile 30, only when Pipecorn finds them. See how to check every charge, person by person."
canonical: "https://pipecorn.com/pipeschool/credits"
---
# How enrichment credits work and where to check them

> Searching is free. A work email costs 3 credits and a mobile 30, only when Pipecorn finds them. See how to check every charge, person by person.

Source: https://pipecorn.com/pipeschool/credits

In Pipecorn, enrichment credits work per contact found, so you pay only for the emails and mobiles that come back. A work email costs 3 credits and a mobile 30\. Searching is free, and a contact that comes back **Not found** costs nothing. To check, click **View history** under your credits, then open **Details** to see each charge by person.

This page walks through how enrichment credits work on a real run, from a free search to the line in your history. The video above shows it in about 40 seconds, and each step below has its screenshot.

## What's free and what costs credits

* **Searching the Leads database** is free. Add as many filters as you like and your balance doesn't move.
* **Saving leads to a list** spends no credits. Saved leads count toward your plan's monthly lead exports instead, which is 500 on Free, 5K on Build, 25K on Grow and unlimited on Scale.
* **A work email** costs 3 credits, only when Pipecorn finds one and verifies it as deliverable.
* **A mobile** costs 30 credits, only when Pipecorn finds one.
* **A personal email** costs 9 credits. It's off by default and reads **Not enabled** until you turn it on in your settings.
* **Not found** costs nothing.

## How enrichment credits work, step by step

1. ### Search the Leads database for free  
In **Leads**, open **Search** and add filters, for example a headcount range and a seniority. Each change shows **Updating results…** and then the new count. The credits count at the bottom right of the screen stays where it was.  
![Pipecorn's Leads search with Industry, Headcount 51-200, Job title and Vice President seniority filters applied and the lead count updated](https://res.cloudinary.com/dqqyl36ed/video/upload/so_9,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Filters change the count, not your balance
2. ### Open your list and pick All in list  
Open your list from **My Lists** and click **Enrich leads**. Pick **All in list**, or **Only qualified** to leave out the leads that don't fit, then click **Continue**.  
![The Enrich leads menu open on the list Q4 target accounts, with All in page, All in list, Only qualified and Custom options above the Continue button](https://res.cloudinary.com/dqqyl36ed/video/upload/so_13.5,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Enrich leads › All in list
3. ### Tick Work email and Mobile phone  
Tick **Work email** and **Mobile phone**. Each line shows how many people have none yet and the most that line can cost. The button reads **Enrich · up to** a number of credits, and the note under it says **Credits are only charged for the contacts we find.**  
The "up to" figure is a ceiling. It's the number of people with no email times 3, plus the number with no mobile times 30\. You pay that full amount only if Pipecorn finds every contact.  
![The enrichment panel with Work email and Mobile phone ticked, Personal email not enabled, and the Enrich up to credits button above the note on found contacts](https://res.cloudinary.com/dqqyl36ed/video/upload/so_18.6,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
The button shows the ceiling, not the bill
4. ### Click Enrich and watch the cells fill  
Click the button. Cells read **Enriching…**, then show the email, the mobile or **Not found**, and a badge at the top counts the leads done. A work email costs 3 credits and a mobile 30, only when Pipecorn finds it.  
![The list during the run, with work emails and phone numbers filling in, some cells still Enriching and some Not found](https://res.cloudinary.com/dqqyl36ed/video/upload/so_23,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Emails and mobiles fill in, row by row
5. ### Check that Not found cost nothing  
When the badge reads **Contact enrichment finished**, every **Not found** cell cost 0\. Your balance went down by 3 for each email found and 30 for each mobile found, and nothing else.  
Check the balance once the run is over. While it runs, Pipecorn holds the most each lead in progress can cost and gives back the unused part as each lead finishes, so the balance can dip below its final value for a moment.  
![The finished list Q4 target accounts with the Contact enrichment finished badge and Not found cells in the Work email and Phone columns](https://res.cloudinary.com/dqqyl36ed/video/upload/so_27.6,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Not found, 0 credits
6. ### Click View history under your credits  
Hover your credits at the bottom of the sidebar. The card shows your remaining credits and how many emails and phone numbers they cover, with **Add credits** and **View history**. Click **View history**.  
![The credits hover card at the bottom of the Pipecorn sidebar with remaining credits, the emails and phone numbers they cover, Add credits and View history](https://res.cloudinary.com/dqqyl36ed/video/upload/so_31.9,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Your credits › View history
7. ### Open Details to see each charge by person  
The **Credits** page opens on **Spending history**, with your remaining credits and your daily credit usage. Open the **Details** tab. Each line is one charge, with the date, the person, their LinkedIn, the type and the credits. The type is **Email enrichment**, **Phone enrichment** or **Email and phone enrichment**.  
The people Pipecorn found nothing for aren't on it, because a charge of 0 creates no line. Admins also see a **User** column with who ran each charge, and the page has a **Spending per user** tab.  
![The Credits page Details tab listing each charge by date, person, LinkedIn, type and credits, with lines of -33 for email and phone, -3 for an email and -30 for a phone](https://res.cloudinary.com/dqqyl36ed/video/upload/so_37,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/credits.jpg)  
Credits › Details, one line per charge

## Work out a run before you start

A lead enriched with both costs 33 credits. Say you enrich 100 people with no email and no mobile. The button shows up to 3,300 credits. If Pipecorn finds 80 emails and 40 mobiles, you pay 80 × 3 + 40 × 30, which is 1,440 credits.

The Free plan comes with 150 credits a month, which is 50 work emails or 5 mobiles. Paid plans add a monthly credit budget, and their unused credits roll over while your subscription is active. The Free plan's credits don't roll over. See [Pricing](https://pipecorn.com/pricing) for each plan's credits and unit price.

## Make your credits go further

* **Enrich only the qualified leads.** **Only qualified** in the Enrich leads menu skips the people who don't fit your search before you spend anything.
* **Don't worry about enriching a contact twice.** Pipecorn doesn't charge again for a contact it already enriched.
* **One balance for the whole team.** Everyone in the workspace draws from the same credits, and admins can set a monthly cap per member.
* **Know what isn't found-only.** Contact enrichment is charged on what comes back. A tech-stack search charges 3 credits for each company it imports, whatever the result.
* **Learn where the contacts come from.** Pipecorn asks over 100 providers one after the other and stops at the first verified match, so you pay once. Read the [waterfall enrichment guide](https://pipecorn.com/blog/waterfall-enrichment-guide) or the [waterfall enrichment](https://pipecorn.com/waterfall-enrichment) page.

## Questions

### Am I charged when Pipecorn doesn't find a contact?

No. A contact that comes back **Not found** costs nothing and doesn't appear in your credit history. A work email is charged only when it verifies as deliverable.

### How many credits does an email or a phone number cost?

A work email costs 3 credits and a mobile 30, so a lead with both costs 33\. A personal email costs 9 credits, once you turn it on in your settings.

### Why does the Enrich button say "up to"?

Because it's the most the run can cost, as if Pipecorn found every contact. You only pay for the emails and mobiles it finds, so the real cost is often lower.

### Where can I see what I spent?

Hover your credits at the bottom of the sidebar and click **View history**, then open the **Details** tab. Each charge has its own line, with the person and the credits.

### Do unused credits roll over?

Yes, on Build, Grow and Scale, for as long as your subscription is active. The Free plan's 150 credits don't roll over.

### What happens if I run out of credits?

You can top up at your plan's per-credit rate, or move to a higher plan. Lead exports run on a separate monthly limit, so they keep working while you refill.

### Can I enrich a CSV and pay only for what's found?

Yes. Import the file and tick **Work email** and **Mobile phone**. The same rule applies to every row. See [How to enrich a CSV of leads](https://pipecorn.com/pipeschool/lead-list-enrichment).

## Video transcript

1. In Pipecorn, you only spend credits on the contacts we find. Here is how to check it.
2. Searching the Leads database is free. Add as many filters as you like and your balance doesn't move.
3. Open your list and click Enrich leads. Pick All in list.
4. Tick Work email and Mobile phone. The button says up to, because that's the most it can cost.
5. Click Enrich. A work email costs three credits and a mobile costs thirty, only when we find it.
6. Not found costs nothing, so your balance only drops for what came back.
7. To check, click View history under your credits, then open Details.
8. Each charge is listed by person. The people we found nothing for aren't on it.

## Steps

1. Search the Leads database. Filters are free.
2. Open your list, click Enrich leads and pick All in list.
3. Tick Work email and Mobile phone. The button shows the most it can cost.
4. Click Enrich. Not found costs nothing.
5. Click View history under your credits, then Details, to see each charge by person.

## What you need

* Works on the Free plan
* Credits: 3 credits per email, 30 per mobile, only when found
[Compare the plans ](https://pipecorn.com/pricing)

[Go deeper**Pricing** ](https://pipecorn.com/pricing)

## Watch next

[![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_14,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/filters.jpg)Companies, then people0:32Combine company and people filtersFilter companies by industry, size and signals, then the people inside them, and keep the new hires.](https://pipecorn.com/pipeschool/filters)[![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_22,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/company-list.jpg)People at your accounts0:47Find the people inside your target accountsImport a list of companies, then find every person who matches your persona inside them.](https://pipecorn.com/pipeschool/company-list)[![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_24.5,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/tam-mapping.jpg)Your whole market1:03Map your whole TAMFind every company that fits your market, then every person you need inside those companies.](https://pipecorn.com/pipeschool/tam-mapping)

[All 16 tutorials →](https://pipecorn.com/pipeschool)

## Still stuck?

Book a call and we'll walk through it with you on your own account. Or read the docs, every feature and the API are there.

[Book a call with us](https://zcal.co/t/pipecorn/discussion)[Read the docs](https://docs.pipecorn.com/)