--- title: "What to do when a prospect's mobile number is wrong" description: "When a mobile reaches the wrong person or is disconnected, report it from the lead's panel in Pipecorn. It removes the number and looks for a new one." canonical: "https://pipecorn.com/pipeschool/wrong-number" --- # What to do when a prospect's mobile number is wrong > When a mobile reaches the wrong person or is disconnected, report it from the lead's panel in Pipecorn. It removes the number and looks for a new one. Source: https://pipecorn.com/pipeschool/wrong-number When a prospect's mobile number is wrong, report it in Pipecorn. Open your list, click the lead, click the arrows next to the mobile in their panel, and pick **It's the wrong person** or **The number is disconnected**. Pipecorn removes the number and sends your report to its data team. Then it searches for a new mobile right away, skipping the provider that gave you the wrong one. Reporting is free. The new search costs 30 credits, and only when it finds a new mobile. The video above shows the whole flow in about 35 seconds, and each step below has its screenshot. ## Before you report a number * **The number comes from Pipecorn.** The report button sits next to a number Pipecorn enriched and stored. A number that reads **Contacts not shared** has no button. * **You can search for a new phone.** Your role has to allow phone enrichment, and you need at least 30 credits. If not, Pipecorn still removes the number and the message says why no new search started. * **The lead has one mobile.** If the lead has a second mobile, Pipecorn removes the reported one and keeps the other without a new search. The message reads **Number removed. The other mobile we found is still here.** * **The number really is wrong.** A report marks the number wrong for this person everywhere the lead appears in your account. ## Report a wrong number and get a new one, step by step 1. ### Open the lead from your list Open the list the lead is in and click the lead's row. Their panel opens on the right, with their job, their location, the lists they're in and their contact rows, **Mobile phone** first. ![A saved list in Pipecorn with the lead's row selected and their side panel open, showing In list, Mobile phone, Work email and Personal email rows](https://res.cloudinary.com/dqqyl36ed/video/upload/so_7.6,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) Click the lead and the panel opens on the side 2. ### Click the arrows next to the mobile On the **Mobile phone** row, two buttons sit right of the number. The first is **Mark as personal**, which you don't need here. Click the second one, the circular arrows. Its tooltip reads **Wrong number? Find another one**. ![The Mobile phone row in the lead panel with the circular arrows button hovered and its tooltip Wrong number? Find another one](https://res.cloudinary.com/dqqyl36ed/video/upload/so_10.4,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) Wrong number? Find another one 3. ### Pick what went wrong The **Find another number** menu gives two reasons. Pick **It's the wrong person** when someone else answers, or **The number is disconnected** when the line is dead. ![The Find another number menu open under the mobile, with It's the wrong person hovered above The number is disconnected](https://res.cloudinary.com/dqqyl36ed/video/upload/so_13.6,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) Two reasons, the wrong person or a disconnected number 4. ### Let Pipecorn remove the number and search again The arrows spin and a message at the top of the page reads **Searching for another number…**. The panel reloads without the number, and the row reads **Finding phone number…**. Pipecorn also sends your report to its data team, with the number and the reason. ![The lead panel after the report, with the old number gone, the mobile row reading Finding phone number, and the Searching for another number message at the top of the page](https://res.cloudinary.com/dqqyl36ed/video/upload/so_17.2,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) Number removed, new search started 5. ### Wait while it skips the provider that was wrong The new search runs through the waterfall and skips the provider that gave you the wrong number. The line under the row cycles through provider names while it searches. The skip happens on Pipecorn's side, so that line doesn't show it. A search can take from a few seconds to about a minute. ![The Mobile phone row still searching, with the provider line under Finding phone number showing which provider is being asked](https://res.cloudinary.com/dqqyl36ed/video/upload/so_22.8,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) Searching, without the provider that was wrong 6. ### Find the new number in the panel and your list When a new mobile comes back, the panel reloads with it on the **Mobile phone** row. Close the panel and the lead's Phone cell in your list shows the new number too. ![The lead panel with a new mobile number on the Mobile phone row and a green check next to it](https://res.cloudinary.com/dqqyl36ed/video/upload/so_31.4,c_fill,ar_16:9,w_1280,f_auto,q_auto/pipecorn/university/wrong-number.jpg) The new mobile, in the panel and in the list ## What a new number costs Reporting a number is free. The new search costs 30 credits, the price of any mobile, and only when it finds one. If it finds nothing, the row goes back to how it was with **Not found last time**, and you pay nothing. The credits spent on the reported number stay spent. The report removes the number and starts a new search, and that search is charged only on a find. See [Pay only for what Pipecorn finds](https://pipecorn.com/pipeschool/credits) to check each charge in your credit history, and [Pricing](https://pipecorn.com/pricing) for the plans. ## Keep wrong numbers out of your calls * **Report from LinkedIn too.** In the Chrome extension, the phone row on a LinkedIn profile has the same **Wrong number? Find another one** button and the same two reasons. See [Get dials and emails from LinkedIn](https://pipecorn.com/pipeschool/extension). * **Emails have the same menu.** The arrows on the **Work email** row open **Find another email**, with **The email bounced**, **It's the wrong domain** and **It's the wrong person**. * **Report from the panel, not the table.** The Phone cell in your list has no report action, so click the lead to open their panel first. * **Know how the numbers are found.** Pipecorn asks one provider after another until one has the mobile. The [waterfall enrichment](https://pipecorn.com/waterfall-enrichment) page explains how, and the [phone number verification guide](https://pipecorn.com/blog/phone-number-verification-service) covers checking numbers before you dial. ## Questions ### What should I do if a prospect's number reaches someone else? Open the lead's panel in Pipecorn, click the arrows next to the mobile and pick **It's the wrong person**. Pipecorn removes the number and searches for a new one. ### What if the number is disconnected? Pick **The number is disconnected** in the same menu. Pipecorn removes the number and searches for a new mobile the same way. ### Will Pipecorn give me the same wrong number again? The report marks that number wrong for this person, so Pipecorn stops showing it, and the new search skips the provider that gave it to you. ### Do I get my credits back for a wrong number? No. The credits for the reported number stay spent. Reporting is free, and the new search costs 30 credits only if it finds a new mobile. ### What if Pipecorn can't find another number? The row goes back to how it was with **Not found last time**, and the search costs nothing. ### Does the report change the number for my teammates? Yes. The number is marked wrong for this person everywhere the lead appears in your account, and Pipecorn stops showing it. ## Video transcript 1. Here is what to do when a mobile from Pipecorn reaches the wrong person. 2. Open your list and click the lead you called. Their panel opens on the side. 3. Next to the mobile, click the arrows to find another number. 4. Pick what went wrong. It's the wrong person, or the number is disconnected. 5. Pipecorn removes that number from the lead and sends your report to our data team. 6. Then it searches for a new mobile right away, and skips the provider that gave you the wrong one. 7. This search costs 30 credits, and only when a new mobile is found. 8. Once it lands, the new number shows in the panel and in your list. ## Steps 1. Open your list and click the lead you called. 2. Next to the mobile, click the arrows to find another number. 3. Pick what went wrong, the wrong person or a disconnected number. 4. Pipecorn removes the number and searches again, skipping the provider that gave it. ## What you need * Works on the Free plan * Credits: 30 credits, only when a new mobile is found [Compare the plans ](https://pipecorn.com/pricing) ## Watch next [![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_16,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/crm-sync.jpg)Leads in your CRM0:50Push your leads to HubSpotConnect HubSpot, map the fields and the owner, then push a list. Salesforce works the same way.](https://pipecorn.com/pipeschool/crm-sync)[![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_22,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/claude-mcp.jpg)Pipecorn in Claude0:43Use Pipecorn inside ClaudeConnect Pipecorn to Claude once, then ask for your prospects in one sentence.](https://pipecorn.com/pipeschool/claude-mcp)[![](https://res.cloudinary.com/dqqyl36ed/video/upload/so_12,c_fill,ar_16:9,w_800,f_auto,q_auto/pipecorn/university/extension.jpg)Dials from LinkedIn0:33Get dials and emails from LinkedInUse the Chrome extension on any LinkedIn profile to get the mobile and the work email, then export a whole Sales Navigator search into Pipecorn.](https://pipecorn.com/pipeschool/extension) [All 16 tutorials →](https://pipecorn.com/pipeschool) ## Still stuck? Book a call and we'll walk through it with you on your own account. Or read the docs, every feature and the API are there. [Book a call with us](https://zcal.co/t/pipecorn/discussion)[Read the docs](https://docs.pipecorn.com/)